DRIVING GUEST LOYALTY WITH DIGITAL COMMUNICATION
Welcoming guests and connecting to clients is all about providing new experiences across the customer journey. Especially when it comes to winning over digital-savvy users, companies from all sectors need to adopt new ways of digital communication.
If you’re an entrepreneur working with clients and you want to improve your business relations in an ever more digitalized world, customer-platform-as-a-service (CPaaS) is the perfect future-proof solution. From creating conversational chatbots that can provide quick answers 24/7 to building up new purchasing channels over messaging apps of your client’s choice, CPaaS opens many doors to increase customer engagement, boost sales, and optimize people-focused branches like hospitality.
This also includes options for clients and guests to work on their own business tasks in your buildings with the help of safe and secure remote working solutions. As a premium customer experience is a top priority in many sectors, we can help you get there with our comprehensive digital expertise and long-standing business experience. So, let’s find out how to elevate your digital communication to new heights.
NEW EXPERIENCES TURN GUESTS INTO FANS
The future of travel looks bright, as the sector continues to make progress with its digital evolution. Modern hospitality IT solutions and digital services are helping overcome challenges, including ongoing staff shortages, cost pressures, and security concerns. Luckily, improving hotel customer satisfaction with digital communication has never been easier. At T Business, we share the same goals: providing customers the best possible service, boosting efficiency, lowering costs, and securing businesses 24/7.
Digitalization helps hospitality marketing teams acquire new clients with personalized promotions, loyalty programs, and subscription reminders, and support sales to increase point-of-sale visits. By automating bookings and customer support tasks, workforces can do their jobs more efficiently. Communication is key in hospitality, and there are smart solutions for this, too. Beyond simply automating your messaging, they also allow you to manage communication channels in one place. This improves your customer experience, optimizes processes, and saves resources—all thanks to innovative AI solutions.
DO IT ALL WITH OMNICHANNEL SOLUTIONS
When looking for accommodation, modern customers no longer just call. They’re also emailing instead of writing, using messenger apps to stay informed, and interacting with chatbots that are available day and night. Although this might sound complex, it presents real opportunities. Why not communicate with customers on their preferred channels—all from one place? Easy to use and quick to set up, smart omnichannel platforms bring everything together, enabling personalized digital communication with guests.
Whether via phone, email, messenger apps, or AI-powered solutions—it’s your choice. Smart customer platforms provided by T Business do more than simply connect multiple digital communication channels. They unify customer data with business processes so you can make better, faster decisions and deliver a superior experience while generating more revenue and optimizing resources. Rich Communication Services (RCS, available for Android devices), for example, an enhanced SMS protocol, enables two-way interaction including messages, sending locations, GIFs, and multimedia content. This allows you to build better, more personal relationships with your customers in a novel and secure way. Plus, it’s backed by small business security services and cybersecurity solutions for organizations of all sizes to protect your networks, devices, and data.
DIGITAL COMMUNICATION FOR THE BEST STAY
Some of the major challenges facing the hospitality industry include rising costs and outdated infrastructure that no longer meets the needs of a digitalized world. That’s why, besides digital communication platforms, T Business offers a broad portfolio of hospitality solutions, covering guest entertainment (e.g. Hotel TV with on-demand video), connectivity (e.g. Managed Wi-Fi), property management (e.g. Internet of Things solutions), and IT security (cloud infrastructure, automated data backups).
Any hospitality business knows that every new challenge presents an opportunity. We’ve seen this ability to adapt to a changing world play out in real time over the past few years. With our cost-effective IT solutions, we aim to support the hospitality industry in attracting digital-savvy customers, preserving resources, and leveraging innovative infrastructure. In short, we want to help you turn opportunity into sustainable success. Our motto: Let’s make digital work. Together. With digital communication.