ONE COMMUNICATION
PLATFORM TO CONNECT
WITH CUSTOMERS
ACROSS ALL CHANNELS
Modern businesses communicate through all the channels of their customers’ choice. By using our AI-supported communication platform, you win and retain clients easily with a smart approach. Let’s make DIGITAL work. With digital communication.
With our communication platform as a service (CPaaS), connecting to customers has never been easier—be it via email, SMS, RCS, WhatsApp, Viber, or chatbots. Reach new and existing clients from a single, centralized platform, personalize your interactions (with smart conversations and AI features), and grow your business—all while saving costs and resources.
GET IT ALL
WITH COMMUNICATION PLATFORMS
How about communicating with customers through the channels of their choice—all from one place? Easy to use and quick to set up, our communication platform brings it all together, enabling omnichannel communication and driving business results. Check your benefits!
GO FOR
ALL-IN-ONE
Drive business growth from one place! Omnichannel platforms bring everything together for personalized communication and amazing customer experiences.
- Easy-to-use and quick to set up
- All channels in one place: email, SMS, RCS, WhatsApp, Viber, Meta, and more
- Engage your audience
- Foster customer loyalty
- Run marketing campaigns on multiple channels
AUTOMATE
SUCCESS
Enjoy maximum flexibility without the efforts to manage your success.
- Automate campaigns and resource provisioning
- Increase efficiency in reaching new and existing clients
- Drive sales with personalized campaigns, automated booking, and more
CONNECT
PERSONALLY
Improve your customer experience by offering two-way communication to help you build more personal relationships with all your customers.
- Provide content at the right time on your customers’ preferred channels
- Onboard customers/new employees easily
- Solve issues faster and with lower costs
- Automate responses to FAQs, and much more
DRIVE
INNOVATION
Reduce operational loads, time-to-market, and engineering efforts with just one smart communication platform.
- Get future-proof with our next-generation communication platform as a service (CPaaS)
- Create new experiences with our generative AI-powered, no-code journey builder
- Use unified modular API stacks (CPaaS X)
ONE COMMUNICATION PLATFORM
FOR ALL CHANNELS
All communication channels in one place: be it email, SMS, RCS, WhatsApp, Viber, or chatbots, our communication platform connects you with customers easily and efficiently.
DRIVE SUCCESS
IN ALL AREAS
Smart communication platforms provide a performance boost at all levels and improve the productivity of your marketing, sales, and customer support teams. All thanks to omnichannel communication backed by AI and a solid customer database. From personalized targeted marketing and sales campaigns to automated bookings and customer support requests, our communication platform as a service supports your workforce at different levels to ensure long-term customer loyalty and sustainable corporate success.
Promote
special offers
Attract
new clients and customers
Create
personalized campaigns
Run
loyalty programs
Remind
of subscriptions and abandoned carts
Attract
more retail foot traffic
Automate
buying and accommodation booking
Generate
demand and business opportunities
Run
targeted sales campaigns
Modernize
sales support
Improve
customer and employee onboarding
Schedule
appointments
Solve
customer issues
Automate
responses to frequently asked questions
Automate
notifications
GET THE SMARTEST
COMMUNICATION PLATFORM SOLUTIONS
Enhance your digital communication and create new multi-channel experiences with our services for a communication platform tailored to your needs.
DIGITAL COMMUNICATION WITH CPAAS X
Our smart communication platform brings everything together in one place, so you can do more with less by combining AI and human expertise. Grow your business while saving resources and unifying your customer data with business processes to make better, faster decisions for a superior experience.
- Automate campaigns, resource provisioning, and reporting
- Get started immediately with automated onboarding and number provisioning
- Switch channels easily to reach customers anywhere, including SMS, email, WhatsApp, Messenger, Viber, and more
- Utilize unified APIs for every channel to reduce complexity and adopt new ones
NEW MULTI-CHANNEL EXPERIENCES WITH AI
Engage clients, increase availability, and drive customer loyalty with solutions like our AI-powered, no-code journey builder. AI assistants make your business available 24/7 because they can answer questions even when your support teams are not available. What’s more, AI can automatically answer FAQs and forward to human agents when necessary. Plus, it’s always learning and improving.
- Acquire, grow, and retain customers with just one communication platform
- Automate customer journeys end-to-end with AI solutions
- Build AI chatbots easily and quickly
- Leverage low-code, no-code, or AI-generated solutions
- Use AI-powered solutions to boost customer experience, engagement or contact
Customer
Provide timely information and enable seamless ordering. Offer new products and services, and make purchases easy—all in one messaging thread. Improve your customer experience by sending personalized messages about policy updates, renewals, and promotions.
Grow your business by enabling your customers to buy directly in their favorite chat app. Our Communication Platform can help you not only increase awareness of your business but also improve your shopping experience. For example, you can place automated ads or use chatbots to help customers find the right products and guide them to the shopping cart.
Make digital work for you by creating a digital assistant (chatbot) to help you:
- Book appointments
- Automate appointment reminders
- Automate post-appointment surveys
- Automate post-diagnosis notes & suggestions
- Educate patients on the next steps
- Automate recurring appointments
- Send out wellbeing messages to retain patients
- Re-engage no-shows
- Provide the location details of your practice
Turn post-purchase into a real experience by sharing relevant information instantly and recommending products that might interest customers. Chatbots can provide automated support for orders and handle many common retail inquiries, including:
- Refund status
- Delivery information
- Return policy information
- Opening hours
- Shop locations
Increase brand awareness and optimize accommodation resources. Inform customers about availability, seasonal promotions, events in the hotel, and special offers. Enhance the customer experience by offering chatbot check-in, room upgrades, and information about optional excursions and organized events.
Save your agents time by building a chatbot to handle customer inquiries about account status, resolve common problems, and schedule online appointments.
Start building loyalty with exceptional service. Send delivery information as soon as customers complete a purchase, ask for feedback, and offer exclusive deals. Offer automated customer support with agents ready to step in for more complex issues, while keeping conversation history.
Automate the food ordering process and open new channels to grow your food business. Make yourself available to your customers on the apps they’re already using. Build and deploy a chatbot to take orders, send delivery notifications, and promote special offers.
Provide quick answers about roadside assistance, vehicle maintenance, and purchases. A chatbot can act as a digital assistant, helping you:
- Schedule test rides and get quotes for vehicles
- Report failures and get immediate roadside assistance
- Book appointments for your repair service
Start engaging with your customers more proactively, e.g. offering additional information, recommending products, and more. Allow them to create profiles so you can keep them engaged with welcome offers and product deals—not to mention showcasing items from your product catalog. Use buttons inside chat to make ordering easy.
Provide potential buyers with the information they need and automate your lead generation process. Arrange meetings quickly and track conversations easily with a communication platform.
Stories
FAQ
COMMUNICATION PLATFORM
What is a communication platform as a service (CPaaS)?
A communication platform as a service,or CPaaS for short, leverages smart IT and cloud technologies to enable unified customer communication via all channels by using a single easy-to-use platform which allows flexible online access from anywhere, at any time.
What is omni-channel communication?
Omnichannel communication is more than connecting multiple communication channels together. It also unifies customer data along with the organizational process in order to make better and faster decisions. What’s more, it enables you to provide customers with an excellent user experience, while generating more revenue and optimizing resources.
What is two-way communication for?
Two-way communication allows companies to build personal relationships with clients, as well as to open new sales opportunities and achieve better business results.
What is RCS?
RCS (Rich Communication Services) is an improved next-generation SMS messaging protocol that enables two-way rich interaction with messages, sending locations, GIFs, multimedia content and files, all using Internet traffic. RCS is available on Google Android devices.
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