ONE COMMUNICATION
PLATFORM
 TO CONNECT
WITH CUSTOMERS
ACROSS ALL CHANNELS 

Modern businesses communicate through all the channels of their customers’ choice. By using our AI-supported communication platform, you win and retain clients easily with a smart approach. Let’s make DIGITAL work. With digital communication. 

With our communication platform as a service (CPaaS), connecting to customers has never been easier—be it via email, SMS, RCS, WhatsApp, Viber, or chatbots. To reach new and existing clients from one place with a personalized approach and to achieve better results quickly and cost-efficiently, we provide you with a cutting-edge communication platform and AI support. Easy to set up, it enables you to build solid customer relationships over multiple channels, to impress your clients with smart conversations and AI features, and to boost your business results while saving costs and resources. One single communication platform will also ensure a consistent experience. 

GET IT ALL
WITH COMMUNICATION PLATFORMS

How about communicating with customers through the channels of their choice—all from one place? Easy to use and quick to set up, our communication platform brings it all together, enabling omnichannel communication and driving business results. Check your benefits!

GO FOR 
ALL-IN-ONE

Easy-to-use and quick to set up: omnichannel platforms bring it all together for personalized communication and improved customer experiences.

  • Engage your audience, foster customer loyalty and drive business growth, all from one place
  • Choose your channels, be it email, SMS, RCS, messaging applications, or AI chatbots
  • Automate campaigns using multiple channels
  • Get started easily and achieve results quickly

AUTOMATE 
SUCCESS

Maximum channel flexibility, minimal engineering efforts, and better business results—all with just one communication platform to manage your success.

  • Automate resource provisioning, campaigns, and client-specific consumption reporting
  • Increase efficiency in reaching new and existing customers
  • Drive marketing and sales with personalized campaigns, automated booking, and more

CONNECT
PERSONALLY

Create and improve customer experience including two-way communication allowing you to build more personal relationships with all your clients.

  • Provide messages and content at the right time, and on the channels your customers prefer
  • Easy onboarding of customers/new employees
  • Solve issues more quickly and with fewer costs
  • Automate responses to FAQ, and much more

 

DRIVE
INNOVATION

Go omnichannel while reducing operational loads, time-to-market, and engineering efforts with just one smart communication platform.

  • Get future-proof with our next-generation communication platform as a service (CPaaS)
  • Create new experiences with generative AI-powered, no-code journey builder
  • Use unified modular API stacks (CPaaS X)

 

 

ONE COMMUNICATION PLATFORM
FOR ALL CHANNELS

All communication channels in one place: be it email, SMS, RCS, WhatsApp, Viber, or chatbots, our communication platform connects you with customers easily and efficiently.

Channels

WhatsApp
Meta
Viber

DRIVE SUCCESS IN ALL AREAS

Smart communication platforms provide a performance boost at all levels and improve the productivity of your marketing, sales, and customer support teams. All thanks to omnichannel communication backed by AI and a solid customer database. From personalized targeted marketing and sales campaigns to automated bookings and customer support requests, our communication platform as a service supports your workforce at different levels to ensure long-term customer loyalty and sustainable corporate success.

Marketing Teams
Sales Teams
Customer Support

Marketing Teams

  • Promote special offers
  • Attract new clients and customers
  • Create personalized campaigns
  • Run loyalty programs
  • Remind of subscriptions and abandoned carts

Sales Teams

  • Attract more retail foot traffic
  • Automate buying and accommodation booking
  • Generate demand and business opportunities
  • Run targeted sales campaigns
  • Modernize sales support

Customer Support

  • Improve customer and employee onboarding
  • Schedule appointments
  • Solve customer issues
  • Automate responses to frequently asked questions
  • Automate notifications

GET THE SMARTEST
COMMUNICATION PLATFORM SOLUTIONS

Enhance your digital communication and create new multi-channel experiences with our services for a communication platform tailored to your needs.

DIGITAL COMMUNICATION WITH CPAAS X

Some of the challenges which face industries across Europe include rising costs and outdated infrastructure that no longer meets the needs of a digitalized world. Our smart communication platform combines it all in one place: maximum outcome with minimal effort, AI and human expertise, and better business results while saving resources. The easy-to-use ultramodern communication platform as a service (CPaaS) unifies customer data with business processes to make better, faster decisions and deliver a superior experience, while generating more revenue and optimizing resources.

  • More automation opportunities for resource provisioning, campaign registration, and client-specific consumption reporting
  • Get customers up and running immediately with automated onboarding and number provisioning
  • Utilize unified APIs for every channel to reduce complexity and adopt new ones
  • Easily handle channel orchestration to ensure that you always reach customers on the best channel, including SMS, email, WhatsApp, Messenger, Viber

NEW MULTI-CHANNEL EXPERIENCES WITH AI

Engage clients and drive customer loyalty by using solutions such as our AI-powered, no-code journey builder—and utilize the power of AI from a single communication platform. Thanks to AI, customers can communicate with you 24/7 and vice versa. The AI assistants can answer inquiries promptly, even when human customer support is not available, e.g. after office hours. For example, the AI automatically answers FAQs and forwards customers to human experts only if necessary. On top of this, the AI solution learns with every process and improves itself almost autonomously. This way, AI and human power work together perfectly to deliver the best customer experience while increasing speed and availability of your support teams, and helping you to save resources and reduce operational costs.

  • Acquire, grow and retain customers with just one communication platform
  • Automate customer journeys end-to-end, powered by AI solutions
  • Low-code, no-code or AI-generated solutions built with our AI Hub
  • Use AI-powered solutions to boost customer experience, engagement, contact
  • Build AI chatbots easily and quickly, supported by a customer data platform

Customer

Insurance
Retail
Pharmacy

Stories

FAQ
COMMUNICATION PLATFORM

What is a communication platform as a service (CPaaS)?

A communication platform as a service,or CPaaS for short, leverages smart IT and cloud technologies to enable unified customer communication via all channels by using a single easy-to-use platform which allows flexible online access from anywhere, at any time.

What is omni-channel communication?

Omnichannel communication is more than connecting multiple communication channels together. It also unifies customer data along with the organizational process in order to make better and faster decisions. What’s more, it enables you to provide customers with an excellent user experience, while generating more revenue and optimizing resources.

What is two-way communication for?

Two-way communication allows companies to build personal relationships with clients, as well as to open new sales opportunities and achieve better business results.

What is RCS?

RCS (Rich Communication Services) is an improved next-generation SMS messaging protocol that enables two-way rich interaction with messages, sending locations, GIFs, multimedia content and files, all using Internet traffic. RCS is available on Google Android devices.

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