Data privacy information
Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
1. What data is recorded, how is it used, and how long is it stored?
a) Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
2. Controlling data used by social-media plug-ins and links to social media platforms
Some web pages may contain social media buttons (e.g. Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) you can use to recommend the services of Deutsche Telekom AG to your friends and family.
We only use pictograms from the respective social media networks on our web pages. You will only be forwarded to the company website of the respective social media platform when you click on a pictogram. The social media platforms and providers of third party content that can be accessed by clicking on a pictogram provide their services and process their data in their own responsibility.
When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc...
The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.
Further information on social media plug-ins and the scope and purpose of data processing by their providers, as well as additional data privacy-relevant information can be found in the data privacy information published by the respective controller.
3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?
Explanations and definitions
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly.
Tag management (strictly necessary)
Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.
a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.
Country of processing
Cookie (3 months)
Improvement Website, failure analysis
Cookie (6 months)
b) Analytical cookies
These cookies help us to improve our understanding of user behavior.
Analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
Country of processing
Customized design, marketing, personalization, newsletter
Cookie (30 days)
Cookie Settings: You can access your Cookie Settings at any time to manage your preferences.
c) Services by other companies (independent third party providers)
Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.
We use Google Maps for maps, locations and route planning on individual websites, e.g. in the Store Locator, which you can access via the tab “Service” and menu item “Shops” on the top section of Deutsche Telekom’s product pages. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
We use the Facebook service Customer Audience and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and data privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) can be accessed under the link https://www.facebook.com/privacy/explanation.
If you use a Facebook User Account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.
- HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
- Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)
- Additional information on visiting our websites, as well as on standard- and user-defined data events.
- Orders placed (sales transactions)
- Registrations and trial subscriptions completed
- Products searched, product information accessed
The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members.
If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages.
The re-targeting and conversion tracking of LinkedIn (LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland) using the LinkedIn Insight tag allows the collection of statistical, pseudonymous data (referrer URL, IP address (abbreviated), device and browser properties) about the website visit and use of our website and to provide corresponding aggregated statistics on this basis. In addition, this information is used to display interest-specific and relevant offers and recommendations after you have been interested in certain products, information and offers on our website. This information is stored in a cookie for 6 months. You can inform yourself at any time about the data processing by LinkedIn at https://www.linkedin.com/legal/privacy-policy?trk=registration_footer-privacy-policy and object to this.
emetriq is a provider of targeting services for the online marketing of advertising space. Targeting stands for a precise target group approach in online marketing. For this purpose, emetriq operates a data pool whose aim is to significantly improve the quality of targeting so that advertisers can display relevant advertising according to your interests. In order to enable user-specific advertising to be displayed, emetriq GmbH, Vorsetzen 35, 20459 Hamburg, Germany, collects information about the surfing behavior and the usage of the website or the app usage. Cookies, measuring pixels, APIs or SDKs are used, which collect or can process the following information:
- Cookie ID, Identifier for Advertising (IDFA) or Advertising-ID (AdID)
- Information of the app or browser, for example browser identification, time zone, language, operating system
- Information about seen or clicked on advertising banners
- URL of the visited websites of our connected marketers
- surfing behaviour in the online shop, for example which article categories and which article descriptions were viewed
The IP address is transmitted to emetriq for technological reasons. However, this is immediately discarded and is not used or further processed anywhere. The collected data is already pseudonymised in the user's app or browser and only then it is transferred to the data pool. All collected information about a user is exclusively based on an automatically and randomly generated cookie ID, or of the IDFA or AdID. A cookie is a text file on a device (e. g. computer) and is always assigned to a browser. If a user uses two or more browsers on his device, a corresponding number of cookies are generated on the terminal device. All collected information about a user is stored exclusively with this pseudonymous ID. emetriq will delete this data after 6 months at the latest.
Cookie Settings: You can access your Cookie Settings at any time to manage your preferences.
4. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including information on data protection in general and in specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.
5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?
Deutsche Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom·de.
6. What rights do I have?
You have the right
- To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
- To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
- To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
- To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
- To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
- To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
- To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR); to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen))
7. Who does Deutsche Telekom pass my data on to?
To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
8. Where is my data processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place
a) if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
b) or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
c) or to the extent required by law (Article 49 (1) c GDPR).
Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).
This privacy information was last updated 04.07.202