Východoslovenská

VSD employs about 70 field workers in its metering service division, who address over 100,000 requests per year across Slovakia. The company previously used a paper-based system to manage everything, but this proved time-consuming and error-prone, preventing tasks from being allocated efficiently. It was difficult to centralize and archive manual records made by field workers during their missions. VSD therefore needed a system that would assign jobs to the right employees, with the relevant tools and skill set, at the appropriate time.

We implemented an electronic, automated workforce management solution based on PosAm’s own Servio platform, which was integrated into the customer’s existing IT environment. The new system creates electronic work orders and automates their distribution, taking into account factors like the availability, skills, and location of employees to optimize the planning and execution of field missions. Assignments are sent directly to workers’ mobile terminals.

• Planning of field service activities three times faster than before, and administrative tasks cut in half
• Costs lowered, including thanks to a 90-percent reduction of costs for paper documentation
• Productivity increased by more than 20 percent
• Risk of human error minimized, and quality of recorded data improved significantly
• Better service for customers, including faster resolution of requests