SD-WAN NETWORK FOR OTP BANKA

OTP banka faced frequent service disruptions and long resolution times across its many ATM locations. Before reporting an issue to Telekom, the bank first had to check its own equipment and power supplies, which meant it could take up to 36 hours before Telekom became aware of incidents. This not only made the process slow and complex but also costly, as the bank needed security personnel for both ATM servicing and access procedures.

Hrvatski Telekom implemented a next-generation SD-WAN network across more than 350 OTP banka locations, using copper or FTTH access depending on local availability. The solution gives OTP banka modern, more resilient infrastructure with high-quality 4G/5G backup, secure and reliable data transfer, and improved network connection monitoring.

• WAN infrastructure with improved security, analytics, and reliability
• ATM operations with 4G/5G backup, making the service more resilient
• Proactive monitoring by both provider and customer, with automated alerts whenever the primary link fails
• Almost 50% fewer incidents and lower technical security support costs thanks to faster problem detection and diagnosis
• Centralized management of multiple locations, enabling faster rollout of changes and updates across the network
• Increased data transmission capacity, creating new marketing opportunities